Learn about CLIX web platform and smart utility management
What type of equipment do I need to use CLIX?
+
To use CLIX, you'll need:
CLIX-compatible smart meters for utilities you want to monitor
Internet connection
A computer or device with a modern web browser
IoT gateway device (provided with meter installation)
How much does the smart meter installation cost?
+
Smart meter costs vary by type:
Electricity Smart Meter: 12,000-15,000 BDT
Water Smart Meter: 8,000-10,000 BDT
Gas Smart Meter: 15,000-18,000 BDT
IoT Gateway Device: Included with your first meter
Installation is free for the first meter. Additional meter installations cost 1,000 BDT each.
Can I access CLIX from multiple computers?
+
Yes, you can access your CLIX dashboard from any computer with an internet connection. Simply log
in to our website using your credentials. For security, we'll notify you when your account is
accessed from a new device.
What are CLIX Smart Meters and how do they work?
+
CLIX Smart Meters are IoT-enabled utility meters that provide real-time consumption data. They
work by:
Continuously measuring utility consumption with digital sensors
Transmitting data wirelessly to your IoT gateway
Sending encrypted data to CLIX servers for analysis
Providing real-time readings on your dashboard
What happens if there's a power outage?
+
Our smart meters include backup batteries that last up to 72 hours. They store data locally
during outages and sync automatically when power returns. The IoT gateway also has a 24-hour
backup power supply to maintain connectivity.
How accurate are the smart meters?
+
CLIX Smart Meters are highly accurate with:
Electricity: ±0.5% accuracy (exceeds national standards)
Water: ±1% accuracy with ultrasonic measurement
Gas: ±0.75% accuracy with digital flow sensing
All meters are certified by Bangladesh Standards and Testing Institution (BSTI).
Do smart meters emit harmful radiation?
+
No, CLIX Smart Meters use low-power wireless technology (LoRaWAN) that emits less radiation than
a mobile phone. They are certified safe by international standards and the Bangladesh
Telecommunication Regulatory Commission.
How do I view my real-time consumption data?
+
On your CLIX dashboard, you'll find:
Live consumption meters for each utility
Interactive graphs showing usage patterns
Cost projections based on current usage
Comparative analysis with previous periods
Data updates every 30 seconds for electricity and every 5 minutes for water and gas.
Can I export my consumption data?
+
Yes, you can export data in several formats:
CSV for spreadsheet analysis
PDF for monthly reports
JSON for system integration
Excel for detailed analysis
Data exports can include custom date ranges and multiple utilities.
How can I set up consumption alerts?
+
In your dashboard settings, you can configure alerts for:
Usage thresholds for each utility
Unusual consumption patterns
Potential leaks or system anomalies
Projected bill amounts
Alerts can be received via email or SMS.
What browsers are supported?
+
CLIX web platform works best with:
Google Chrome (version 90+)
Mozilla Firefox (version 85+)
Microsoft Edge (version 90+)
Safari (version 14+)
For optimal performance, please keep your browser updated.
My smart meter shows "offline" status. What should I do?
+
Try these troubleshooting steps:
Check if your IoT gateway is powered and its lights are on
Ensure your internet connection is active
Verify the distance between meter and gateway (should be within 100m)
Contact support if problem persists after gateway restart
How secure is my consumption data?
+
We implement multiple security measures:
End-to-end encryption for all data transmission
Secure SSL/TLS for web access
Regular security audits and penetration testing
Data stored in secure Bangladesh data centers
Compliance with Digital Security Act 2018
Can I integrate CLIX with my home automation system?
+
Yes, CLIX offers integration options:
REST API for custom integration
Direct integration with major home automation platforms
MQTT protocol support for IoT devices
Webhook support for automation triggers
Contact our technical team for integration documentation.
